About the Role
We seek a dedicated and detail-oriented Front Office Administrator to join our team. The ideal candidate will excel in customer service, possess strong organizational skills, and have a keen eye for detail. This role involves managing customer orders, overseeing production processes, invoicing, and accounts receivable/payable, and ensuring smooth communication between clients and internal departments.
Key Responsibilities:
• Order Management: Efficiently handle the entire order life cycle, from receiving customer orders to processing them accurately and promptly. This includes verifying order details, ensuring product availability, and coordinating with production teams to meet delivery schedules.
• Invoicing and Accounts Receivable/Payable: Generate and issue invoices promptly, ensuring all billing information is accurate. Assist in managing accounts receivable and payable, monitor payment statuses, and follow up with clients on outstanding balances to maintain healthy cash flow.
• Customer Service: Provide exceptional support to customers through phone and email channels. Address inquiries, resolve issues, and ensure customer satisfaction. Direct phone calls to appropriate departments as needed and maintain a professional and approachable demeanor in all interactions.
• Supply Management: Oversee the procurement and inventory of production and office supplies. This involves identifying supply needs, placing orders with vendors, managing stock levels, and ensuring that all supplies are available to support uninterrupted operations.
• Shipping Coordination: Prepare and issue shipping labels, coordinate logistics, and work closely with shipping carriers to ensure timely and accurate delivery of products to customers. Track shipments and proactively address any delays or issues that may arise during transit.
• Data Entry: Accurately input and maintain data in billing systems and production order sheets. Ensure that all information is up to date, organized, and easily accessible for reporting and decision-making purposes. Attention to detail is crucial to prevent errors and maintain data integrity.
Requirements
A diploma or bachelor's degree in office administration, business administration, or a related field is preferred. However, a high school diploma combined with equivalent relevant experience will also be considered.
Proven experience in account management, customer service, or a related field.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Proficiency in data entry and familiarity with billing systems.
Ability to manage multiple tasks and prioritize effectively.
Exceptional communication skills, both written and verbal.
Approachable and professional demeanor.
About the Company
Founded in 1997, Newton Industries Ltd. is a leading “just-in-time” manufacturer specializing in plastic injection moulding and product development. We provide end-to-end solutions, including product design, mould development, engineered and non-engineered components, and post-production assembly. Our streamlined processes ensure efficiency, reliability, and superior quality across all projects.
Our Values - We are committed to:
✔ Trust & Teamwork – Building strong, lasting partnerships
✔ Efficiency & Quality – Delivering high-standard products with precision
✔ Continuous Improvement – Innovating to enhance performance
✔ Sustainability – Respecting people and the planet in every process